Digital Product Delivery Policy

AI PM Templates sells digital products, templates, toolkits, frameworks, guides, and related resources. No physical products are shipped.

After purchase, customers will receive access to their digital files through the download link provided at checkout, by email, or through their customer account, depending on the product and checkout method.

Most digital products are delivered immediately after payment confirmation. In some cases, access may be delayed due to payment review, technical processing, or system issues.

If you do not receive your download link or access instructions, please contact us at [support email] with your order number and the email address used at checkout.

Refund Policy

Because our products are digital and delivered electronically, all sales are generally final once access has been provided or the file has been downloaded.

Refunds may be considered only in the following situations:

• You purchased the same product more than once by mistake.

• You were charged incorrectly.

• The file is defective, corrupted, or inaccessible and we are unable to provide a working replacement.

• You did not receive access to the product and we are unable to resolve the issue.

Refund requests must be submitted within 7 days of purchase by contacting support@aipmtemplates.com. Please include your name, order number, purchase email, and a brief explanation of the issue.

We do not provide refunds because a customer changed their mind, no longer needs the product, purchased the wrong template, lacks the required software, or expected custom consulting services to be included with a digital product.

Product Use and License Policy

All AI PM Templates products are licensed for personal, professional, or internal business use by the purchaser.

You may use the templates to support your own projects, teams, clients, planning activities, status reporting, delivery workflows, and project management operations.

You may not:

• Resell, redistribute, share, or transfer the templates as standalone products.

• Upload the templates to public websites, marketplaces, shared drives, or template libraries.

• Claim the templates as your own original product.

• Use the templates to create competing digital products for resale.

• Share your purchase access or download links with others outside your authorized use.

Consultants may use purchased templates as part of their client delivery work, provided the templates are used as working tools within the engagement and are not resold, repackaged, or distributed as standalone products.

AI PM Templates retains all intellectual property rights to the original templates, frameworks, prompts, guides, and product materials.

No Guarantee Policy

AI PM Templates provides practical project management tools, frameworks, prompts, and templates designed to help professionals plan faster, communicate more clearly, and manage delivery more effectively.

However, we do not guarantee any specific project outcome, business result, promotion, income increase, certification result, implementation success, or organizational decision.

Results depend on many factors, including how the templates are used, project complexity, stakeholder alignment, organizational maturity, leadership decisions, team execution, and business environment.

Our products are educational and operational tools. They do not replace professional judgment, legal advice, compliance review, financial advice, executive decision-making, or organization-specific governance requirements.

Support Policy

We provide reasonable support for product access and file issues.

Support includes:

• Help accessing purchased digital files.

• Re-sending download links when possible.

• Replacing corrupted or defective files.

• Clarifying what is included in a purchased product.

Support does not include:

• Customizing templates for your organization.

• Writing project documents for you.

• Providing project consulting services.

• Training your team.

• Troubleshooting software unrelated to the purchased product.

• Building custom templates unless purchased separately as a service.

For support, contact support@aipmtemplates.com with your order number and details of your issue.

Software Compatibility Policy

Our templates may be provided in formats such as Microsoft Word, Excel, PowerPoint, PDF, Google Docs, Google Sheets, Notion, or other stated formats.

Customers are responsible for ensuring they have access to the appropriate software needed to open, edit, or use the purchased files.

Product descriptions will identify the file type or intended platform when applicable.

Terms of Use

By purchasing or downloading products from AI PM Templates, you agree to use the products in accordance with these store policies.

All products are provided “as is” for professional, educational, and operational use. While we make reasonable efforts to provide high-quality and practical materials, we do not guarantee that every product will fit every organization, project, industry, methodology, governance model, or delivery environment.

You are responsible for reviewing, editing, validating, and adapting all templates before using them in your organization or with clients.

AI PM Templates is not responsible for project delays, business losses, compliance issues, stakeholder decisions, implementation outcomes, or other consequences resulting from use or misuse of the products.

We reserve the right to update products, pricing, descriptions, policies, and terms at any time.

Contact Information

For questions about your order, product access, licensing, or support, contact:

Email: support@aipmtemplates.com